Service Policies Overview

Our service policies ensure a seamless experience for all customers. Please review our terms and conditions, cancellation policies, and customer responsibilities.

our policies to ensure seamless service

General Policies & Guidelines… Call (914)703-7134 for more information’s

  1. Tolls & Parking fees will be extra according to each trip.
  2. 20% Gratuity will be added for the benefit of the drivers.
  3. All stops will be charged $15 extra per stop if in route(any Pickup out of the normal trip way by 5 Miles will be charged accordingly).
  4. Late Pickup services between 12 am & 5 am will be charge $20 extra.
  5. Waiting time charges will be ($30 for the first 1/2 hour & $ 60 for each hour) the first hour of airports pickup is free then waiting time will be added for any delay due to customs, gatesavailability or different delays.
  6. We usually do our best to get the update on the flights but we do appreciate if you update us with changes or cancellations of the flights .
  7. We are not responsible for any damages caused due to traffic delays, unfavorable weather conditions, accidents or any unforeseen circumstances.
  8. All airports pickup will be inside at the baggage area unless you request differently .
  9. Wait & returns will be based on one &half(1.5)the trip fair +$60 an Hour for waiting.
  10. The following holidays will be charged additional $20:Easter & Thanksgiving day – Christmas day – New years eve & New year day – Memorial day -Fourth of July – Labor day.
  11. Cancellation Policy : Due to the long distances nature of a lots
  12. of trips ,Customers are kindly requested to inform us with the
  13. changes or cancellations 3 Hours ahead of time :
  14. A) $ 20 Administrative fee for cancellations. B) We will charge1/2 the trip fare if cancellation is only in an hour time ahead of pickup time. C) We will charge full fare if the cancellations is in less than half an hour including No Show

Explore Our Comprehensive Service Policies for a Seamless Experience

What Our Clients Say About Us

★★★★★

Average Rating: 4.9 out of 5 based on 150 reviews

Client Satisfaction Guaranteed

Our clients rave about the punctuality and professionalism of our drivers. We strive to exceed expectations every time!

★★★★★

Emily Davis

Always On Time!

I rely on White Plains Limousine for all my corporate travel needs. They are always on time and provide a stress-free experience.

★★★★★

John Doe

Exceptional Service Every Time

I have used White Plains Limousine for several events, and their service is consistently outstanding. The drivers are professional, and the vehicles are always immaculate. Highly recommend!

★★★★★

Jane Smith

Reliable and Luxurious

White Plains Limousine provided an exceptional experience for my wedding. The attention to detail and the comfort of the ride made our day even more special. Thank you!

★★★★★

Michael Johnson